Many companies invest in CRM/ERP systems only to see their teams reduced to "advanced typists," with efficiency decreasing instead of rising. Frasertec Limited analyzes that the core reasons lie in: prioritizing tools over processes, a disconnect between system design and actual business operations, insufficient training and support, and unintegrated data silos. To reverse the situation, one must start by optimizing processes, design systems user-centrically, establish automated data integration, and invest in staff training, allowing the system to truly become an invisible engine for business growth, rather than a burden for frontline teams.

General AI like ChatGPT cannot handle enterprises' "proprietary quotation documents," as it lacks internal company data, poses security risks, and cannot integrate with real-time systems. Enterprise-grade AI, however, can deeply integrate with CRM/ERP, automate processes, and ensure data security and accurate calculations. Frasertec Limited's enterprise-grade AI solutions provide secure, customized automation solutions for Hong Kong SMEs, enhancing core competitiveness.

General AI like ChatGPT relies on public data, making it prone to "knowledge hallucinations" when answering company-specific questions, often providing incorrect or generic answers that may mislead decisions and pose security risks. In contrast, while new employees may be unfamiliar with business operations, they know to proactively ask questions and learn internal information, making them more reliable in certain scenarios. Frasertec Limited points out that enterprises should turn to enterprise-level AI solutions trained on their own private knowledge bases. This allows AI to truly understand company operations, providing accurate and secure assistance, thereby becoming a reliable dedicated expert.